30 Day Money Back
Guarantee
Cran Barry wants you to be completely satisfied with your purchase.
If, for any reason, you are not satisfied and wish to return your
items, you may do so within 30 days of receipt. We will gladly
refund the purchase price of the product. Sorry, shipping and
handling charges are not refunded.
All returned items must be in unused condition and in original
boxes (if applicable) to ensure full credit.
To return your item please contact Customer Service at
1-800-992-2021 for a return authorization number.
Exchanges
Please contact Customer Service at 1-800-992-2021 to receive a
return authorization and to discuss alternate product options.
Product Warranties
We stand behind all products. In the event that you feel your item
is defective, please see our guidelines below for the warranty
timeframe on our products. A PROOF OF PURCHASE IS REQUIRED FOR ALL
WARRANTIES AND RETURNS.
Field Hockey Sticks & Goalie Equipment (including helmets) are
covered under warranty for one year from date of purchase. The
warranty covers defects in the materials, and/or manufacturing and
design of the product only. Our warranty does not cover normal wear
and tear of the product as a result of ordinary use or misuse, such
as: nicks, chips, scratches, vibrations, straps, unraveling grips
and any other cosmetic damage that does not affect the play of the
product.
If you feel that your product is defective, you can send it back to
us for inspection. If we determine that it is covered under the
warranty, we will replace it for you. If we are unable to provide
you with the same color and model, we will provide one of equal or
greater value. If we determine that the damage was undoubtedly the
result of misuse we will not warranty the product and will return
it to you. Please allow one week for inspection.
Accessories (includes bags, shin guards, shoes, eye masks/goggles,
& gloves) – Thirty days from date of purchase. Goggles carry a
2 year warranty.
All warranty returns should be shipped to:
Cran Barry Inc
Warranty Returns
330C Lynnway
Lynn, MA 01901