30 Day Money Back Guarantee
CranBarry wants you to be completely satisfied with your purchase. If,
for any reason, you are not satisfied and wish to return your items,
you may do so within 30 days of receipt. We will gladly refund the
purchase price of the product. Sorry, shipping and handling charges are
not refunded.
All returned items must be in unused condition and in original boxes (if applicable) to ensure full credit.
To return your item please contact Customer Service at 1-800-992-2021 for a return authorization number.
Exchanges
Please contact Customer Service at 1-800-992-2021 to receive a return authorization and to discuss alternate product options.
Product Warranties
We stand behind all products. In the event that you feel your
item is defective, please see our guidelines below for the warranty
timeframe on our products. A PROOF OF PURCHASE IS REQUIRED FOR ALL
WARRANTIES AND RETURNS.
Field Hockey Sticks & Goalie Equipment (including helmets)
are covered under warranty for one year from date of purchase. The
warranty covers defects in the materials, and/or manufacturing and
design of the product only. Our warranty does not cover normal wear and
tear of the product as a result of ordinary use or misuse, such as:
nicks, chips, scratches, vibrations, straps, unraveling grips and any
other cosmetic damage that does not affect the play of the product.
If you feel that your product is defective, you can send it back to us
for inspection. If we determine that it is covered under the warranty,
we will replace it for you. If we are unable to provide you with the
same color and model, we will provide one of equal or greater value. If
we determine that the damage was undoubtedly the result of misuse we
will not warranty the product and will return it to you. Please allow
one week for inspection.
Accessories (includes bags, shin guards, shoes, face masks/goggles & gloves) are covered under warranty for 30 days from date of purchase.
Goggles carry a 2 year warranty.
All warranty returns should be shipped to:
CranBarry Inc
Warranty Returns
3 Griffin Way
Chelsea, MA 02150
